It depends on the issue you are experiencing. If you can't access the Internet, router or have a connection problem, you can try restarting your equipment or setup a visit to your home so we can test continuity in your home environment and fix any errors we find. If your PC won't turn on, sparks, makes loud noises or gives you a hardware error message, it will save you time and potentially the cost of a service call to bring the system in for a proper diagnostic test to determine the root-cause of your problem.

Yes. We offer both business and residential solutions and can set them up to protect or restrict access..